User Management

The User Management module is the backbone of the bandwidth management software, allowing administrators and operators to create, monitor, and control all user accounts. It ensures seamless onboarding, account control, and performance tracking, while maintaining secure and compliant access to network services.

Key Features

• Create & Manage Users: Add new subscribers, update user profiles, assign service plans, and manage login credentials.
• Search & Filter: Quickly locate users by username, email, mobile number, plan, status, or creation date.
• Account Activation & Suspension: Instantly activate, suspend, or terminate user accounts as per service rules or billing status.
• Bandwidth & Quota Control: Assign and adjust bandwidth limits, data quotas, and usage policies for each user.
• Group & Role Management: Organize users into groups (e.g., Residential, Corporate, Hotel) and assign specific permissions.
• Login & Activity Logs: Track authentication attempts, last login time, IP addresses, and device details for security monitoring.

Common Actions

Benefits

• Centralized Control: Manage all subscribers from a single dashboard.
• Faster Operations: Bulk actions save time when activating or suspending multiple accounts.
• Security Monitoring: Login and activity logs help detect suspicious activity.
• Scalable Management: Efficiently handle thousands of users across different service plans and locations.

Plan Management

The Plan Management module enables service providers to create, configure, and maintain internet service plans tailored to different customer needs. It helps manage bandwidth allocation, quotas, pricing, and billing cycles, ensuring flexibility and profitability in service offerings.

Key Features

• Create New Plans: Define internet plans with specific download/upload speeds, data quotas, validity periods, and pricing.
• Plan Types: Support for prepaid, postpaid, limited data, unlimited data, and time-based plans.
• Custom Bandwidth Profiles: Configure bandwidth throttling, peak/off-peak speeds, and fair usage policies.
• Plan Editing: Update pricing, data limits, or validity without disrupting existing active users.
• Plan Grouping: Organize plans by residential, business, hotel, or franchise customers.
• Promotions & Discounts: Apply promotional offers, seasonal discounts, or bundle services.

Common Actions

Benefits

• Flexibility: Quickly adapt to market needs with customizable plans.
• Customer Segmentation: Offer differentiated packages for various user groups.
• Revenue Optimization: Manage competitive pricing and promotions.
• Operational Efficiency: Easily manage hundreds of plans from a centralized dashboard.

Invoices Management

The Invoices Management module in our Bandwidth Management Software enables Internet Service Providers (ISPs) and network administrators to efficiently create, track, and manage billing for customers. It ensures accurate payment processing, transparent records, and a streamlined revenue collection process.

Key Features

• Automated Invoice Generation: Generate invoices instantly based on customer usage, subscription plans, or fixed rates.
• Custom Billing Cycles: Support daily, weekly, monthly, and custom billing periods.
• Multiple Payment Methods: Accept payments via cash, bank transfer, UPI, and online gateways.
• Tax & Discount Handling: Automatically apply GST, VAT, or discounts where applicable.
• Recurring Billing: Schedule automatic recurring invoices for active subscriptions.
• Payment Tracking: Record payments, track pending dues, and send reminders.
• PDF & Email Invoices: Download invoices as PDFs or send directly via email.

Benefits

• Time-Saving Automation: Reduce manual billing tasks with automated invoicing.
• Improved Accuracy: Minimize errors by linking invoices directly to usage data.
• Faster Payments: Offer convenient payment options to customers.
• Better Financial Tracking: Monitor revenue, outstanding balances, and payment history with ease.

Leads Management

The Leads Management module in our Bandwidth Management Software helps Internet Service Providers (ISPs) and network businesses efficiently track, organize, and convert potential customers into active subscribers. It ensures that no sales opportunity is missed and every lead is nurtured for maximum conversion.

Key Features

• Lead Capture: Add new leads manually or capture them automatically from website forms, calls, and campaigns.
• Lead Categorization: Organize leads by source, location, or service interest.
• Status Tracking: Mark leads as New, In Progress, Follow-Up, or Converted.
• Follow-Up Reminders: Schedule calls, meetings, or follow-ups with automated alerts.
• Communication History: Keep a record of emails, calls, and interactions with each lead.
• Sales Funnel View: Visualize lead progress from initial contact to conversion.
• Integration with Billing: Seamlessly convert leads into active customers and generate invoices instantly.

Benefits

• Better Organization: Keep all lead information in one central place.
• Higher Conversions: Ensure timely follow-ups to close more deals.
• Sales Insight: Track performance and identify the best lead sources.
• Operational Efficiency: Reduce missed opportunities with structured lead handling.

Franchise Management

The Franchise Management module in our Bandwidth Management Software empowers Internet Service Providers (ISPs) to efficiently oversee multiple franchise operations from a single platform. It provides centralized control while allowing franchise partners the flexibility to manage their own subscribers, billing, and services.

Key Features

• Centralized Control: Manage all franchises from one dashboard.
• Individual Franchise Accounts: Assign unique logins and permissions to each franchise partner.
• Subscriber Management: Allow franchises to onboard, manage, and monitor their own customers.
• Billing & Revenue Sharing: Automate franchise billing and apply revenue-sharing rules.
• Performance Reports: Generate detailed reports on franchise sales, revenue, and customer growth.
• Inventory & Equipment Tracking: Monitor hardware allocation to each franchise.
• Compliance & Policy Enforcement: Ensure each franchise adheres to your company’s policies and regulatory guidelines.

Benefits

• Scalability: Easily expand your ISP operations through managed franchises.
• Operational Efficiency: Streamline coordination between the main office and franchise partners.
• Better Revenue Control: Track income and ensure accurate revenue sharing.
• Brand Consistency: Maintain service quality and brand standards across all locations.

Complaint Management

The Complaint Management module in our Bandwidth Management Software helps ISPs and network providers efficiently log, track, and resolve customer issues, ensuring high service quality and customer satisfaction. It streamlines the process from complaint registration to closure with complete transparency.

Key Features

• Complaint Registration: Log customer complaints via phone, email, online portal, or mobile app.
• Category & Priority Levels: Classify complaints by type (technical, billing, service) and set urgency.
• Ticket Tracking: Assign unique ticket numbers for easy follow-up and status checks.
• Automated Notifications: Send updates to customers via SMS or email as the complaint progresses.
• Technician Assignment: Automatically assign tasks to available field staff or support teams.
• Service Level Agreements (SLA): Monitor and enforce resolution time commitments.
• Feedback & Closure: Collect customer feedback before closing the ticket.

Benefits

• Faster Resolution: Minimize downtime and resolve customer issues quickly.
• Improved Transparency: Keep customers informed at every step of the process.
• Better Team Coordination: Assign and monitor tasks effectively among support staff.
• Enhanced Customer Satisfaction: Increase trust and loyalty through efficient complaint handling.

Master Data Management

The Master Data Management module in our Bandwidth Management Software provides a centralized system to manage core reference data such as Countries, States, Email Templates, and SMS Templates. This ensures consistent and standardized data across all modules of the system.

Key Features

• Country Management: Add, update, or remove country records with relevant codes and details.
• State Management: Maintain state/province lists linked to their respective countries.
• Email Template Management: Create and customize email templates for notifications, billing, and alerts.
• SMS Template Management: Design reusable SMS message formats for reminders, alerts, and marketing campaigns.
• Search & Filter: Quickly locate records with built-in search and filtering options.
• Version Control: Maintain historical changes for auditing and compliance purposes.
• Integration Ready: Seamlessly connect master data to other modules like Billing, Leads, and Complaint Management.

Benefits

• Data Consistency: Maintain uniform reference data across all software modules.
• Operational Efficiency: Reduce duplication and errors by managing data from a single source.
• Easy Customization: Quickly update templates and reference lists as business needs change.
• Improved Communication: Use standardized templates for faster and more professional interactions.

Reports

The Reports module provides a comprehensive set of pre-built and exportable reports to help ISPs and network operators monitor performance, billing, collections, inventory, and compliance. Each report can be filtered, exported (CSV/PDF/Excel), and scheduled for automated delivery.

Available Reports

Common Features

• Export: CSV / Excel / PDF export for each report.
• Scheduling: Automated email delivery of reports daily/weekly/monthly.
• Filtering & Drilldown: Multi-level filters and ability to drill into customer or invoice details.
• Permissions: Role-based access to specific reports (Admin, Franchise, Accounts).
• Search & Quick Actions: Quick search, print, and direct link to invoice/customer profiles.

Sample Quick Actions

Card System

The Card System module helps ISPs and network operators create and manage prepaid and online access cards for subscribers. It provides tools for card generation, distribution, monitoring usage sessions, and analyzing card-based revenue.

Key Features

• Generate Card: Create single or bulk prepaid cards with configurable validity, bandwidth, quota, and pricing.
• List Prepaid Cards: View and search all generated prepaid cards with filters for status, expiry, batch, and creator.
• Online Cards: Issue on-demand online cards for instant access (one-time or time-limited vouchers).
• Card Statistics: Dashboard with issuance counts, activation rates, revenue by card type, and expiry forecasts.
• Card Session History: Detailed session logs for each card showing start/stop time, data used, duration, and IP/device info.

Management & Controls

• Batch Operations: Bulk generate, export, or deactivate cards by batch.
• QR / Printable Cards: Generate printable card sheets or QR-based digital cards for easy distribution.
• Top-up & Recharge: Recharge cards or convert prepaid balance to wallet credit.
• Automated Notifications: Alerts for expiring cards, low balance, or suspicious usage.
• Role-Based Access: Limit card creation, deletion, or export to authorized staff (Admin, Franchise Manager).

Filters & Export

Common filters: card-type, status (unused/active/expired/blocked), batch-id, created-by, date-range.

Export options: CSV / Excel / PDF / Printable sheet.

Quick Actions

Benefits

• Fast Onboarding: Provide instant access to new customers using online cards or vouchers.
• Better Distribution: Manage physical and digital card distribution centrally.
• Revenue Visibility: Track card-driven sales and activation trends.
• Operational Control: Reduce fraud with session logging and automated alerts.

Hotel Management — Users

The Hotel Management Users module enables administrators to manage hotel staff and guest user accounts within the bandwidth management ecosystem. Easily add, search, and control user access — including bulk activation and deactivation — to ensure secure and role-appropriate access across hotel properties.

Key Features

• Hotel Users: Create and manage user profiles for hotel staff (reception, housekeeping, manager) and hotel-linked guest accounts.
• Role Assignment: Assign roles and permissions (e.g., Front Desk, Admin, Housekeeping, Technician) to control access to features and reports.
• Activate Users: Enable user accounts individually or in bulk, granting immediate access to assigned modules and dashboards.
• Deactivate Users: Temporarily suspend or permanently deactivate accounts to prevent access while retaining audit history.
• Search & Filter: Quickly find users by name, role, hotel branch, status (active/inactive), or creation date.
• Audit & Logs: Track user login history, activation/deactivation actions, and last activity for compliance and troubleshooting.

Common Actions

Benefits

• Centralized Control: Manage all hotel users across branches from one place.
• Quick Access Control: Fast activation/deactivation to react to staffing changes or security incidents.
• Compliance & Auditability: Preserve user history while controlling access.
• Role Safety: Ensure staff see only what they need through role-based permissions.